Black Snow Engage


Mystery Shopping plays a significant part in helping companies and brands stay ahead of their competition. Phantom provides mystery shopping services, retail market research and store audits.

Phantom is a Customer Experience division of Black Snow Connect.

Using Phantom, we’re able to assess all the contact points that customers have with our clients. Phantom Shoppers across the country are used to gain a real life customer experience, in which we’re able to assess any client-facing contact point with a business. Our customers also have the ability to use Phantom to assess the experience that customers have with their competitors.

It’s simple, yet hugely effective.